- WLAIPL dispatches products every working day – Monday to Friday. Excluding holidays. All orders will be processed and dispatched within 48 hours of your order being placed.
- Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 30 business days. If for any reason we cannot do this we will get in touch to let you know what is happening within 21 business days of your transaction with us. If there is a problem with the availability of your chosen goods our customer services staff will let you know the likely delivery date within 28 business days of your transaction with us. Please allow additional time (details on request) for the delivery of special order items.
- If you have any delivery queries, please call our customer service (www.somarka.com). Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Customer Service Department.
- All delivery charges are subject to change without prior notice.
- Should you live in a remote region, there may be an additional shipping charge. We will contact you prior to dispatch should this be the case.
- We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown not to have been received by the customer.
International Customs Duties and Taxes
- WLAIPL ships products to many countries around the world. Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. We are not responsible for any tariffs or customs regulations. We try our very best to keep up with the laws of the countries around the world, however, they do change often and we cannot be 100% sure that we are up to date on them so please check with your customs office. We will ship your package to you privately, but it is your risk.
- Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment. It is your responsibility to know what is legal in your country and what is not. We will always ship in a way that will best help you receive your order.
- We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
- WLAIPL will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. WLAIPL will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site, you are stating that you agree to our shipping policy and terms of conditions.
General transit time estimates depending on location:
Standard carrier options (domestic): 4-7 business days
Standard carrier options (international) 7-30 business days
Expedited carrier options (domestic): 2-4 business days
Expedited carrier options (international): 4-12 business days
COVID-19 SHIPPING UPDATES
Products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.